Professional Delivery & Shipping

Professional Delivery Service

For customers in Vallejo, Napa, Solano County, and the surrounding Bay Area, your furniture will typically be delivered by our professional drivers in our own delivery trucks. This allows us to provide personalized, white-glove service directly to your home.

For deliveries outside our immediate service area, we partner with trusted in-home freight carriers who provide the same level of professional service. In-home carriers offer many benefits throughout the delivery process. Unlike standard freight carriers, in-home delivery service consists of a trained delivery team that will assist in moving your furniture from the truck directly into your home and placing it in your desired room.

IMPORTANT: Any damage to the carton or product itself must be noted on the delivery receipt BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the delivery document they ask you to sign. This ensures that if there is any damage, we can promptly assist in resolving the matter.

Cancellation Policy

Orders cancelled after 24 hours may be subject to charges if product shipment cannot be stopped. To cancel an order, you must CALL Three Brothers Furniture at (707) 644-4168. We will make every effort to accommodate your request, but we cannot guarantee cancellations made after 5:00 P.M. Pacific Time on the day you placed the order.

• All returned items must be in new, unused condition. Shipping and handling costs, delivery charges, and any restocking fees are non-refundable.
• If your order has already shipped, it cannot be cancelled. If you refuse delivery, your order will be subject to our standard return policy, and round-trip shipping costs plus applicable restocking fees (typically 25-35%) will be deducted from your refund.
• Custom orders and special-order items may not be eligible for cancellation or return once production has begun. Please confirm details before ordering.

Inspect Your Order for Damage or Missing Parts

It is important for you to inspect your shipment carefully.

• Check all items immediately upon delivery
• Note any damage on the delivery paperwork before the driver leaves
• Contact us immediately if you discover any issues
• Take photos of any damage for documentation

Order Modifications

If you need to change something about your order—such as a color, finish, style, product, or quantity—please call Three Brothers Furniture at (707) 644-4168 as soon as possible.

For the fastest service:

• Have your order number ready when you call
• Call during business hours for immediate assistance
• Be specific about the changes you need
• Ask about any potential cost differences or delays